Frequently Asked Questions
How Long Does Shipping Take?
We will do everything we can to deliver your order as quickly as possible.
- Orders placed will be shipped on the same business day.
Standard delivery is free for orders $200 and over.
What Payment Methods Do You Accept?
We accept all major credit cards including Visa and MasterCard
If your credit card is in any other currency, the rate of exchange will be that of your card issuer and you may be charged an international fee by them.
Can I Track My Order Once It Has Been Tracked?
Your tracking link will be sent in your dispatch email.
For any other tracking information please contact customer care by emailing shapelyfashion@gmail.com
What Is Your Returns Policy?
If for some reason you are not completely satisfied with your purchase, you can return or exchange your item.
All items must be returned within 14 days of receipt of your order with the completed Online Returns Form enclosed, and must be returned new, unused, and in the original packaging with all Shapely Fashion garment tags and labels attached.
The cost of return and care of the goods for orders under $200 are your responsibility until they reach us, therefore we recommend for security purposes, that you insure the parcel for the value of the goods and retain your Proof of Postage Receipt. For orders over $200 we offer free returns.
Once your return has been received at our warehouse we will inspect the returned item(s) and providing the order has been sent back as per the Shapely Fashion Returns Policy, we will process your return request within 10 days of receiving your returned goods and will send you an email notification to confirm this.
Do You Offer International Shipping?
Yes we do. Shapely Fashion currently ships online orders to Australia, New Zealand, United States, United Kingdom, Canada, Singapore, Brazil, China, Germany, Greece, Hong Kong, India, Ireland, Italy, Japan, Malaysia, Mexico, Netherlands, Philippines, Poland, Romania, South Korea, Spain, Sweden, Switzerland, Taiwan and Vietnam.